My exchanges with Avatrade

The descent into hell began on October 31, 2024 when, while I had invested a lot of money in cryptocurrencies in anticipation of a Trump victory, I was suddenly prevented from making money deposits in order to cover the fall in cryptocurrency prices between October 31 and November 4, 2024.

I fought day and night, and was then criticized for being uncivilized:

System (AvaTrade)

Nov 1, 2024, 10:34 UTC+2

(10:14:37) *** Berset joined the chat ***(10:14:37) Berset : BOT: Select one of the following options to learn more or type your question

USER: Repositories

BOT: I can help you answer your questions about your deposits! Type a question or select a topic below

USER: I would like to make a deposit by bank transfer

BOT: Login to your My Account Click on the Deposit Page Select the deposit method via Bank TransferBOT: Choose the bank based on the available currencies Provide your bank with the bank details shown Don't forget to add your trading account number as a referenceBOT: Our finance team constantly checks the bank so that once it arrives, there will be no delay.

USER: agent

BOT: Please give me a chance to help you, I keep training everyday BOT: Just type a short description or keywords, or choose an option below

USER: urgent

BOT: Please enter your email

USER: katia.berset@gmail.com

BOT: Please enter your name

USER: Berset

BOT: Thank you! (10:14:53) Christina R : Welcome to Customer Service! How can I help you? (10:15:18) Berset : No deposits are going through(10:15:24) Berset : There is a problem with avatrade(10:15:35) Berset : I have checked with both banks(10:17:02) Christina R : Your recent attempt to deposit into your AvaTrade account was unsuccessful, we would like to suggest some useful checks ::

1. You can contact your card provider's support (their number is usually displayed on the back of the card) to verify and possibly resolve the reason why the transaction was not approved.

2. Make sure the card is not limited by the amount or international transaction.

3. You can try to deposit a lower amount in case it is due to a currency exchange issue.

4. We also offer other secure payment methodsHere is an article from our FAQ section on this topic: [What deposit methods are available at AvaTrade?]( https://support.avatrade.com/hc/en/articles/360001760992 )Please also check the corresponding section in our FAQ, for other related articles: [Deposits]( https://support.avatrade.com/hc/en/sections/360000340631 )(10:17:28) Berset : There is a problem(10:17:35) Berset : I have already contacted my bank(10:18:12) Christina R : Please note that we have forwarded your request with all the details to the relevant team. We will inform you as soon as there is an update on this.(10:26:20) Christina R : Do you need any further assistance?(10:33:57) Christina R : Since I have not heard from you, I will leave this chat. If you have any further questions, please do not hesitate to contact us again. Thank you for trading with Ava Trade.(10:34:00) *** Berset left the chat ***

Gerardo M (AvaTrade)

Nov 1, 2024, 11:19 UTC+2

Dear Katia Berset ,

Thank you for contacting AvaTrade.

Please try again to deposit your funds via *0227 and *0025 cards.

Please be aware that some transactions are rejected by the card issuer.

Added to this are the anti-fraud rules triggered when you use multiple cards or within a short period of time and your deposit does not go through (results as failed deposit).

If you have any questions, please feel free to check our FAQ or contact support via Chat , Email or phone .

Kind regards, Gerardo M AvaTrade Customer Service

Tel Int: + (33) 75-792-1916WhatsApp +44 752 064 4093 or click herewww.avatrade.fr

Me

Nov 1, 2024, 11:24 UTC+2

Good morning,

It still doesn't work and on the side of both banks, there is still no problem. On the contrary, the Visa limit was increased this morning. That of Mastercard was increased yesterday to 10,000.

Please fix this urgently.

Sincerely

Gerardo M (AvaTrade)

Nov 1, 2024, 11:29 UTC+2

Dear Katia Berset,

Thank you for contacting AvaTrade.

Your recent attempt to deposit into your AvaTrade account was not successful, we would like to suggest some useful checks::

1. You can contact your card provider's support (their number is usually displayed on the back of the card) to verify and possibly resolve the reason why the transaction was not approved.

2. Make sure the card is not limited by the amount or international transaction.

3. You can try to deposit a lower amount in case it is due to a currency exchange issue.

4. We also offer other secure payment methods

Here is an article from our FAQ section on this topic: What deposit methods are available at AvaTrade?

Please also check out the corresponding section in our FAQ, for other related articles: Deposits

If you have any questions, please feel free to check our FAQ or contact support via Chat , Email or phone .

Kind regards, Gerardo M AvaTrade Customer Service

Me

Nov 1, 2024, 11:34 UTC+2

Are you kidding me???!!!!

Gerardo M (AvaTrade)

Nov 1, 2024, 12:05 UTC+2

Dear Katia Berset ,

Thank you for contacting AvaTrade.

We received feedback.

Regarding card *0227, it was blocked due to an attempted deposit when it had already reached the transaction limit.

We whitelisted it on our side and now everything should be fine.

However, the Visa *0025 card does not present any problems on the payment provider side:

All failed transactions are rejected either with the exception

“Maximum number of transactions reached, please use another method” which should be some kind of limitation from the issuer.

Or with “Insufficient Funds”.

If you have any questions, please feel free to check our FAQ or contact support via Chat , Email or phone .

Kind regards, Gerardo M AvaTrade Customer Service

Me

Nov 1, 2024, 12:35 UTC+2

Good morning,

All transactions were validated on my side (by the bank), only then did they fail on your side.

I have the proof so please stop giving me lame excuses.

The centene positions were closed due to your fault and I reserve all rights in this regard.

Only a deposit of CHF 2,500.- was accepted 10 minutes ago. The next one of the same amount was refused 5 minutes ago due to a "stolen card"!

Your system is completely malfunctioning!

Sincerely

Gerardo M (AvaTrade)

Nov 1, 2024, 12:56 UTC+2

Dear Katia Berset,

Thank you for contacting AvaTrade.

Please reread the information from the previous emails that I summarize here and stay educated.

Please be aware that some transactions are rejected by the card issuer.

In addition, the anti-fraud rules are triggered when you use multiple cards or within a short period of time and your deposit does not go through (results as failed deposit).

We received feedback.

Regarding card *0227, it was blocked due to an attempted deposit when it had already reached the transaction limit.

We whitelisted it on our side and now everything should be fine.

However, the Visa *0025 card does not present any problems on the payment provider side:

All failed transactions are rejected either with the exception

“Maximum number of transactions reached, please use another method” which should be some kind of limitation from the issuer.

Or with “Insufficient Funds”.

We also offer other secure payment methods

If you have any questions, please feel free to check our FAQ or contact support via Chat , Email or phone .

Kind regards, Gerardo M AvaTrade Customer Service

Me

Nov 1, 2024, 5:55 PM UTC+2

Hello again,

So this time, why doesn't it work?

THANKS

Gerardo M (AvaTrade)

Nov 4, 2024 , 09:36 UTC+2

Dear Katia Berset,

For the same reasons that we mentioned previously.

Please use other secure payment methods.

We are delighted to have had the opportunity to assist you.

Please note that I will be temporarily closing this request. If you need further assistance, please feel free to contact us again.

Please note that you will receive a satisfaction survey in the next few hours. I would be grateful if you could rate the service you received from my Gerardo for this request.

If you have any questions, please feel free to check our FAQ or contact support via Chat , Email or phone .

Kind regards, Gerardo M AvaTrade Customer Service

Me

Attachments

Fri Nov 1 2024 07:32

To Mr. _______ (Personal Assistant at Avatrade)

Good morning,

I work today, I will call you on Monday. However I would like to make deposits and apparently avatrade limits the number, it is not my bank.

Please unlock.

Good day

Mr. _______ (personal assistant at Avatrade)

Fri Nov 1 2024 07:38

Good morning

I check with the financial department

Mr. _______ (personal assistant at Avatrade)

Fri Nov 1 2024 07:41 You can also use bank transfer it's fast too

If you order an instant transfer it will arrive this morning

Mr. _______ (personal assistant at Avatrade)

Fri Nov 1 2024 07:45 The message the bank sends is CARD LOST see below

Check again with your bank

Mr. _______ (personal assistant at Avatrade)

Fri Nov 1 2024 08:16 You need to act fast enough your account is in Margin call at 75%

I remain at your disposal

Me

Nov 1, 2024, 08:27 UTC+2

I would like to but I can't. You have to open the number of transactions. Thank you

Me

Nov 1, 2024, 09:02 UTC+2 I had my bank on the phone 2x this morning, just now, 5 minutes ago and the conversation was recorded

I have a limit increased since yesterday to 10,000 per day. I have 7,000 available today because I made a payment of 3,000 on vintage around 8am

Mr. _______ (personal assistant at Avatrade)

Fri Nov 1 2024 09:48 Hello again

Sorry but due to the holiday the staff is limited

I hope to have assistance quickly

Obviously, I never reached any limit on my cards, I didn't have a limited number of transactions and I had sufficient funds on ALL cards!

Of course, my card was never blocked or reported stolen!

Of course, I've also tried more than 30 times to make bank transfers!

I've already obtained a certificate from my bank, but in order to use it as evidence in court, I've asked for a new certificate with more details.